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Helpdesk Support Services

Helpdesk Support Services

BSI provides a variety of professional technical support services available 24 hours a day. Our helpdesk is available to assist you by phone using remote support tools, or we will dispatch a technician to go onsite when required.

Our goal is to return your staff to a productive state as quickly as possible. The first point of contact will be the helpdesk technician and he will typically address your issue by using remote support tools and working on it while you watch. These remote support tools allow us to quickly resolve problems and greatly improve employee productivity versus waiting for a technician to be dispatched on site to your location.

Our on-site consultants are available to install, configure and support the following types of devices:

  • PCs/Laptops
  • Servers
  • Networks & VPN
  • Wireless Networks
  • Firewalls
  • Hardware/Software
  • Anti-spam Solutions
  • Backup Solutions
  • Structured Cabling
  • Data Recovery
  •  Managed Services
  • Voice Over IP Solutions

Client Testimonials


"The helpdesk at BSI is always responsive when my staff calls. They have nothing but applause from the service that they recieve. A complete 180 from other IT companies that we have dealt with in the past. These guys GET IT!"

-Craig Barlow, Attorney at Law 


"Business Solutions has a way of talking computers to you on your level, and at the same time, deliver prompt and excellent service. Our computer network has never been better!"

-Laura Minor, J. Wright & Associates, Inc.

How Are We Different?

We have over 15 years of experience supporting Microsoft based networks. We recognize that technology exists to make our lives easier, and it should be presented to the end user that way. Our support personnel are trained to provide exceptional customer service first, and exceptional technical aptitude second. 
Your experience with BSI will be a positive one, from start to finish...

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Contact Information

Contact us today for more information or for immediate technical guidance.

Address: 10440 N. Central Expy, Suite 1150 Dallas,TX 75231
Sales: 972-591-1915
Support: 972-591-1922
E-mail: info@bsidfw.com